The HAP Standard is the first certifiable standard to be developed which measures humanitarian accountability and quality management. This official Standard has been developed by the sector, for the sector, and enables the creation of a management system to implement relevant practices, codes, humanitarian principles, and internal missions.

This guide and its accompanying CD-ROM will provide managers working in development with everything they need to know about the Standard, the certification process, and implementing the Standard. Practical and accessible, the guide will help ensure that achieving certification is an achievable goal for both large and small agencies.

Table of Contents:

PART I INTRODUCTION: 1) Accountability; PART II MEETING THE REQUIREMENTS OF THE HAP STANDARD: 2) Qualifying Norms for Certification; 3) The Humanitarian Accountability Covenant; 4) Benchmarks for the HAP Standard; PART III THE HAP CERTIFICATION SCHEME: Annexes; Supplementary Information on the HAP Website.